A Facebook Chatbot is basically a piece of software that uses artificial intelligence (A.I) to interact with users. Simply put, such bots know exactly what's being asked and will therefore formulate an appropriate reply in an intelligent manner.
As you probably already know, chatbot software has been around for quite some time now. However, as its popularity continues to grow, so do the number of developers that are creating them and the more sophisticated bots that are currently appearing on the web.
To date, over a thousand different types of chatbot exist, ranging from highly advanced personal assistants to basic chatbots that simply help users to send emails or chat. To put things in perspective, the most popular one's today are the ones that help users to find local restaurants, local businesses, local events, etc.
In addition to the features that the bot offers, the developers also have worked hard to make sure that they incorporate a very natural and conversational interface into their programs. The designers strive to give each program the ability to be used by as many people as possible without any difficulty. This not only makes the program easier to use but also increases the likelihood that people will actually use it.
This is where conversational interfaces really come in handy. While the software may be able to deliver a certain amount of information, what's more, important than what the program can do is what it can do for the user.
What's more, with the current surge in popularity of chatbot software, companies are also realizing that their Messenger Bot can be a very effective sales tool. The ability to use such programs as the "brains" behind an actual live agent can significantly increase sales.
To illustrate this point, a Messenger Bot which helps users locate local restaurants is pretty useful, but in this case, the business would gain much more from having a live person working through the program. This way, the business owner not only gets his or her business on autopilot but also the user can get in touch with the local manager or owner of the restaurant.
This type of interaction is something that most consumers appreciate. And when these users feel like their concerns are being heard, it's a lot easier to buy a product or service that is relevant to them. When they know that their concerns will be given much more consideration, then it would be if they were dealing with a random machine on the internet, they'll be more inclined to buy products that will make their lives easier.
Another reason why a user's needs will be met is that the user will receive the opportunity to test the program out first-hand. This means that they won't have to wait for someone else to notice their feedback.
Facebook Chatbot software works differently than other programs that consumers may have in mind. For instance, when using a normal computer, the user can simply go ahead and install the program and let the machine do all the work for them.
However, with a Messenger Bot, the software has to be installed by the user before it can be used. This way, the user can still use the program even without being online. Since the system is so personal and can be operated remotely, there's nothing that prevents the user from leaving the system online and then logging back in to see what the chatbot had to say.
So in essence, the users no longer have to wait for someone else to find a program that works for them. All they have to do is download the Messenger Bot software, set it up, and then let the software do its job for them.